AI-Native MSPs

The AI MSP Index

The AI MSP Index is the independent benchmark for AI adoption in managed services: the criteria that define an AI-native MSP, and the AI tools MSPs actually run on. Every entry below is a reviewed, published listing with its own page.

What is an AI-Native MSP? — the definition and the criteria for inclusion.

Shield Technology Partners — AI-enabled MSP roll-up holding majority stakes in nine MSPs serving 1,500+ organisations, with over $100m combined revenue. Its own agents, Sentinel (ticket routing) and Spectre…
Titan — AI holding company consolidating the US MSP market. Acquired RFA, a 35-year-old MSP serving financial services firms, and deployed its Augmented AI agentic platform across the…
Treeline — AI-first alternative to the traditional MSP, built rather than acquired. One platform covering IT, security operations and compliance for growing companies, on a…

AI tools for MSPs

Browse all AI tools for MSPs

MSPbots — MSPbots automates the full ticket lifecycle for MSPs: intake, classification, routing, QA review and sentiment analysis, with business intelligence dashboards built on 80+…
Rewst — When manual processes slip, techs spin their wheels, budgets bleed on unused licenses, and clients lose patience. Rewst flips the equation. Built for the way MSPs operate, it…
Thread — AI automatically triages, categorizes, and routes every ticket before a human sees it, resolves tickets without technician involvement, and keeps client documentation current…
zofiQ — zofiQ builds agentic AI that absorbs routine triage, resolution and documentation inside the service desk. Acquired by ConnectWise in January 2026 and now shipping as ConnectWise…