AI MSP INDEX

zofiQ

AI-nativeService desk and ticketing

zofiQ builds agentic AI that absorbs routine triage, resolution and documentation inside the service desk. Acquired by ConnectWise in January 2026 and now shipping as ConnectWise AI Agents.

Open zofiQ in the AI MSP Index

Details

Category: Service desk and ticketing
Pricing: Paid
Vendor: ConnectWise
Primary MSP function: Service desk and ticketing
AI delivery: partial
AI classification: AI-native
Integrates with existing tools: No

Capabilities and tags

Agentic execution
Ticket classification
Business intelligence
Automation and orchestration

Who it is for

Service Manager
Technician

Vendor

www.connectwise.com/platform/ai-agents

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