zofiQ
AI-nativeService desk and ticketing
zofiQ builds agentic AI that absorbs routine triage, resolution and documentation inside the service desk. Acquired by ConnectWise in January 2026 and now shipping as ConnectWise AI Agents.
View zofiQ in the legacy desktopMain MSP use case
Agentic triage, resolution and documentation inside ConnectWise PSA
Details
- Category
- Service desk and ticketing
- Pricing
- Paid
- Vendor
- ConnectWise
- Primary MSP function
- Service desk and ticketing
- AI delivery
- partial
- AI classification
- AI-native
- Integrates with existing tools
- No
Delivery and evidence
- Built for MSPs
- Yes
- Is AI core
- Yes
- Human review
- Optional
- Autonomous actions
- Yes
- Public pricing
- No
- Public documentation
- Unknown
- Case studies
- Yes
- Quantified outcomes
- Yes
- Evidence level
- Public info